Head of Operations

Airy is a technology company dedicated to powering a world of seamless, personal and trusted interactions between customers and businesses.

What you will do:

Your role will be to support the Sales and Product teams in a wide variety of tasks, ranging from Business Development to Customer Success.
 
As the operational node at the center of the Airy team, you will need to be versatile and show entrepreneurship in devising strategies and execute on projects that deliver value to our customers.
 
Key Responsibilities:
 
  • Empathize with every aspect of the customer experience, putting customers’ needs first.
  • Guide customers and support the Sales Team by implementing dedicated customer success processes. 
  • Meet with customers onsite to discover and understand their needs and help them develop an Airy onboarding process, - train their teams so they become increasingly self-sufficient.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Identify common customer challenges and actively suggest better solutions.
  • Partner with the Sales Team to help them be more effective.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Support the delivery of Airy services, designing and implementing Intelligent Automations, and coordinating the smooth running of marketing campaigns so as to exceed customer expectations 
  • Act as point of contact for customers to grow the relationships and resolve issues ranging from technical implementation of Airy solutions to billing issues. 
 
What we look for:

  • Fluent in German and English a must.
  • Strong experience of operations in a startup environment or customer-facing role (account management or strategic consulting; digital marketing agency or SaaS experience a plus)
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong internal and external relationships.
  • Strong analytical skills 
  • Tech-savvy individual with an understanding of how online social networks and the associated changes in customer behavior can be harnessed to drive business success.
 
What we offer: 

  • Work with a highly motivated, experienced and professional team with a proven track record. 
  • Enjoy a beautiful modern office in the heart of Berlin.
  • Benefit from a respectful, open minded and outcome-driven culture.
  • Get a fair pay indexed on the company’s success.
  • Have the unique opportunity to make an impact on a fast-growing company.

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