Account Executive, Mid-Market

Airy is a technology company dedicated to powering a world of seamless, personal and trusted interactions between customers and businesses.

We focus on emerging consumer technologies such as messaging and voice and are working with some of the world’s leading brands across a wide-spectrum of industries and business sizes. Airy is already connecting thousands of businesses with millions of customers in over 90 countries. 

Responsibilities

  • Evangelize Airy
  • Own the full sales cycle from lead to close
  • Identify & consult decision-makers in SMBs and foster new relationships
  • Help educate customers on Airy's value to their organization
  • Navigate key decision makers to build Airy awareness within their organizations
  • Initiate, negotiate and close new and renewal contracts with customers
  • Identify customer needs and collaborate with your colleagues at Airy to ensure customer success
  • Communicate and organize/escalate issues appropriately including: billing, legal, security, onboarding, and technical inquiries
  • Collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
  • Prepare and educate customers on new features and releases
  • Monitor and identify adoption and utilization trends
  • Provide recommendations based on customer's business needs and usage patterns
  • Conduct periodic customer health-checks with an emphasis on customer happiness
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Requirements

  • 2+ years experience in a closing sales role, preferably in a SaaS organization
  • 1+ years experience at a high growth tech company
  • 1+ years experience in outbound prospecting
  • Proven track record of hitting or exceeding quota
  • Experience managing a pipeline and closing several contracts per week
  • Exceptional written and verbal communicator both with customers and within an organization
  • Strong negotiation and closing skills
  • Ability to manage multiple opportunities simultaneously at various stages of the buying process
  • Active interest in increasing customer satisfaction and deepening customer relationships
  • Flexible and adaptive
  • Bachelor's degree preferred

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