Engineering Process Lead

  • Supervise Contractor personnel, processes, schedule and tools for engineering certification, implementation, testing, resources, migration of user data, and coordination activities
  • Assist the Government Lead in the daily engineering duties on systems
  • Ensure that internal processes related to Information Technology (IT) Service Management and Delivery are applied across the enterprise to ensure timely resolution of incidents and drive high availability
  • Utilize ITIL best practices to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with IT and business strategic objectives
  • Responsible for Incident, Problem, Change, and Availability Management
  • Ensure Information Technology IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, flexibility, and visibility to the organization
  • Identify events, incidents, and problems and prioritize response based on mission impact and situational urgency
  • Manage active change tickets from creation through close-out by performing the following: ticket entry, audits, workflow advancement, schedule review boards, document approvals and denials, and ticket closure
  • Provide recommendations on IT requirements, designs, tests, analyses, implementations, deployments, sustainment, and risk management.
  • Facilitate overall project management support for engineering, to include: maintain Government data using tools such as Remedy, Microsoft Project, and Microsoft SharePoint; monitor Integrated Master Schedules (IMS); prepare and distribute agendas, presentation material, meeting minutes, briefings, monthly reports, ad hoc reports, and meeting handouts
  • Provide Quality Assurance Plans (QAPs) for designated projects initiatives including: plans, training materials, process improvement, conflict resolution processes, customer feedback processes, and trend analysis
  • Designate the appropriate Subject Matter Expert (SME) participation within engineering sections to attend meetings, provide input, and coordinate priorities, schedules
  • Ensure that program and team level change processes conform to acquisition regulatory and USMC enterprise change management protocol
  • Assist technical and programmatic team members with using configuration management processes and supporting tools.
  • Coordinate with stakeholders, change management and release and deployment teams to develop and follow configuration management processes.
  • Propose workflow modifications utilizing change management tools (i.e. Remedy, SharePoint) for continued improvement and updated process implementation
  • Ensure that projects and team level configuration management processes conform to USMC enterprise Service Asset and Configuration Management (SACM) guidance
  • Follow Program of Record (POR) change management processes to create, remove, and edit Configuration Items (CIs) as needed

Certifications

  • Must possess ITIL V3.
  • Must possess professional-level certifications in one or more technology related vendor solutions such as Project Management Professional (PMP) Certification, or resume as accepted by Government demonstrating sufficient experience in lieu of certification.
  • Certified in accordance with DoD 8570.01-M Information Assurance Technician Level III
  • Coding:
    ·         CSS
    ·         HTML
    ·         JavaScript/jQuery
    ·         REST Calls 

Experience

  • Ten or more (10+) years of experience with Project Management and Customer Service skills, along with a general understanding of related technologies. 
  • SharePoint Power User (This covers the basics and advanced knowledge of operating SharePoint)
  • Understand how to customize forms
  • Work in SharePoint Designer
  • Knowledge in creating workflows
  • SharePoint 2016
     

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