Supervise Contractor personnel, processes, schedule and tools for engineering certification, implementation, testing, resources, migration of user data, and coordination activities
Assist the Government Lead in the daily engineering duties on systems
Ensure that internal processes related to Information Technology (IT) Service Management and Delivery are applied across the enterprise to ensure timely resolution of incidents and drive high availability
Utilize ITIL best practices to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with IT and business strategic objectives
Responsible for Incident, Problem, Change, and Availability Management
Ensure Information Technology IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, flexibility, and visibility to the organization
Identify events, incidents, and problems and prioritize response based on mission impact and situational urgency
Manage active change tickets from creation through close-out by performing the following: ticket entry, audits, workflow advancement, schedule review boards, document approvals and denials, and ticket closure
Provide recommendations on IT requirements, designs, tests, analyses, implementations, deployments, sustainment, and risk management.
Facilitate overall project management support for engineering, to include: maintain Government data using tools such as Remedy, Microsoft Project, and Microsoft SharePoint; monitor Integrated Master Schedules (IMS); prepare and distribute agendas, presentation material, meeting minutes, briefings, monthly reports, ad hoc reports, and meeting handouts
Provide Quality Assurance Plans (QAPs) for designated projects initiatives including: plans, training materials, process improvement, conflict resolution processes, customer feedback processes, and trend analysis
Designate the appropriate Subject Matter Expert (SME) participation within engineering sections to attend meetings, provide input, and coordinate priorities, schedules
Ensure that program and team level change processes conform to acquisition regulatory and USMC enterprise change management protocol
Assist technical and programmatic team members with using configuration management processes and supporting tools.
Coordinate with stakeholders, change management and release and deployment teams to develop and follow configuration management processes.
Propose workflow modifications utilizing change management tools (i.e. Remedy, SharePoint) for continued improvement and updated process implementation
Ensure that projects and team level configuration management processes conform to USMC enterprise Service Asset and Configuration Management (SACM) guidance
Follow Program of Record (POR) change management processes to create, remove, and edit Configuration Items (CIs) as needed
Must possess ITIL V3.
Must possess professional-level certifications in one or more technology related vendor solutions such as Project Management Professional (PMP) Certification, or resume as accepted by Government demonstrating sufficient experience in lieu of certification.
Certified in accordance with DoD 8570.01-M Information Assurance Technician Level III
Ten or more (10+) years of experience with Project Management and Customer Service skills, along with a general understanding of related technologies.
SharePoint Power User (This covers the basics and advanced knowledge of operating SharePoint)