Senior Enterprise Service Desk (Active Secret Clearance)

ACTIVE SECRET CLEARANCE REQUIRED

Job Description:
Under broad direction, oversee operations in support of the Enterprise Service Desk and existing non-local Service Desks. Review and correlate tailored reports. Oversee review and correlation of audits. Oversee Tier 2 or higher analysis in response to Service Desk escalation. Oversee ticket management process.

Responsibilities: 
  • Perform tasks related to the operation, servicing, trouble shooting, and account administration of Active Directory, Exchange, ADAM, and the GAL. 
  • Manage all SysAdmin activities and overall operation of Remedy software. 
  • Maintain overall required levels of performance of Information Technology Services. 

Qualifications:
  • High School Diploma or GED. 
  • 4+ years of IT experience. 
  • compTIA security+
  • Active Secret Clearance or higher

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