IT Specialist

Active DoD Secret Clearance REQUIRED
$62,000 per year

Provides direct desk-side support to the customer, troubleshoots and repairs IT devices.
-Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution.
-Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology.
-Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. --
-Defines scope, plans and deliverables for assigned projects.
-Collects, identifies, defines and organizes detailed user and information technology requirements.
-Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.
-Confirms and prioritizes project plans and deliverables with the customer.
-Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions. -
-Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems.
-Applies metrics to monitor performance and measure key project criteria.
-Prepares system documentation.
-Establishes and maintains security, integrity and business continuity controls and documents.
-Participates in special studies.
-Stays current on emerging tools, techniques and technologies.
-Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.

- Active DoD Secret Clearance REQUIRED (SSBI preferred)
-4-9 Years of experience in Information Systems. 
-Experience with Microsoft Windows OS, versions 7, 8, 10, HP Service Manager, Remedy, or similar Service/Help Desk ticket management software, and basic network troubleshooting. 
-Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting. 
-Basic network troubleshooting (TCP IP) DoD 8570: A+ Certification on hand on first day. (Could accept Network +, Security +, or CISSP) 
-NMCI experience or knowledge preferred Excellent customer service / customer interaction skills.
- Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. 

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