Entry Help Desk Specialist (10 positions open)

  • $25.00/hour
  • Description:
    • Provides remote support and for computers, printers, mobile devices, and peripherals. 
    • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. 
    • Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. 
    • Experienced in basic network troubleshooting (TCP IP). 
    • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. 
    • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
    • Experience with Active Directory to include account creation/management and File Share permissions management. 

    Qualifications:
    • (1-3) years of related experience in information systems
    • Active Secret (or higher) DoD Security Clearance or Interim Clearance. 
    • Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce. 

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