Enterprise Service Desk Specialist Jr (10 positions open)
Information Technology
Boise, ID, USA
Contract
$25.00/hour
Description:
Provides remote support and for computers, printers, mobile devices, and peripherals.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Experience with Remote Desktop. Experience with Hardware/Software troubleshooting.
Experienced in basic network troubleshooting (TCP IP).
Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
Experience with Active Directory to include account creation/management and File Share permissions management.
Qualifications:
(1-3) years of related experience in information systems
Active Secret (or higher) DoD Security Clearance or Interim Clearance.
Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce.
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