Entry-level Help Desk

DoD Secret Clearance Required

Overview:

  • Provides remote support for computers, printers, mobile devices, and peripherals. 
  • Experience with Microsoft Windows OS, versions 10, 8 and 7. 
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop. 
  • Experience with Hardware/Software troubleshooting. 
  • Experienced in basic network troubleshooting (TCP IP). 
  • Excellent customer service / customer interaction skills. 
  • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. 
  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device). 
  • Experience with IT information assurance and cyber-security. 
  • Experience with Active Directory to include account creation/management and File Share permissions management. 

Qualifications 
  • Requires (3+) years of related experience in information systems, or equivalent combination of experience and college level education. 
  • Active Secret (or higher) DoD Security Clearance or interim Secret 
  • Valid DoD 8570: Security +ce. 

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