Enterprise Service Desk (Active Secret Clearance)

Active Secret Clearance Required 

Job Description:
Under broad direction, oversee operations in support of the Enterprise Service Desk and existing non-local Service Desks, review and correlate tailored reports, oversee review and correlation of audits, oversee Tier 2 or higher analysis in response to Service Desk escalation, oversee ticket management process, maintain overall required levels of performance of Information Technology Services. Manage all SysAdmin activities and overall operation of Remedy software. Perform tasks related to the operation, servicing, trouble shooting, and account administration of Active Directory, Exchange, ADAM, and the GAL. 10PLUS years of experience and possess a Microsoft Certified Master (MCM) certification.

  • 3+ years of IT Experience.
  • compTIA security+
  • Active Secret Clearance or higher

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