USPS - Field Technical Support Rep IV

No Security Clearance Required 
US Citizen or Green Card Required 

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems. Provide direct post-sales systems technical support to end users and company Authorized Service Providers. Solve technical problems on an assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem prevention opportunities. 

1-2 years in IT field or AS Degree or higher in Information Technology WIN7 and Win10 experience Customer Service experience [Client facing ++] Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. Basic skills in project management. Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment. Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite system repair job.​ 

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