Entry Service Desk Specialist (Active Secret Clearance)

ACTIVE SECRET CLEARANCE OR HIGHER REQUIRED 

Job Description: 
Provides remote support and for computers, printers, mobile devices, and peripherals. Experience with Microsoft Windows OS, versions 10, 8 and 7. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. Experienced in basic network troubleshooting (TCP IP). Excellent customer service / customer interaction skills.

Responsibilites: 
  • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
  • Experience with IT information assurance and cyber-security.
  • Experience with Active Directory to include account creation/management and File Share permissions management.
  • Experience in customer facing role either remote or face to face, Computer proficiency with applicable software applications, Problem solving skills, Typing skills, Accuracy in data entry.

Qualifications:
  • Requires 1+ years of related experience in information systems, or equivalent combination of experience.
  • Ability to type 20 words a minute or better.
  • Active Secret (or higher) DoD Security Clearance or Interim Clearance.
  • CompTIA A+, Network+ or Security+

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