Enterprise Service Desk Specialist Jr | San Diego, CA | $26/hour

Description:
These positions support the Windows 10 1803 Upgrade. 

  • Provides remote support and for computers, printers, mobile devices, and peripherals. 
  • Experience with Microsoft Windows OS, versions 10, 8 and 7. 
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. 
  • Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. 
  • Experienced in basic network troubleshooting (TCP IP). 
  • Excellent customer service / customer interaction skills. 
  • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. 
  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
  •  Experience with IT information assurance and cyber-security. 
  • Experience with Active Directory to include account creation/management and File Share permissions management. 

Qualifications:

  •  High school education or equivalent (GED). 
  • Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education. 
  • Active Secret (or higher) DoD Security Clearance or Interim Clearance. 
  • Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce. 

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