Client Systems Administrator

Job Description:

The Client Systems Administrator provides first-response/desktop support for the program and their associated software, hardware, configurations, and architectures as listed as part of the C2MS Contract. This is an opportunity to enter a fast-paced operationally focused environment serving the Special Operations community that allows professional growth and development beyond the Client Systems Administrator norm.
 
Functional duties include:
  • Directly interacts with the customer via phone, email or in person as part of the Client Support Team
  • Receives and processes service requests and incidents for multiple geographically separated locations
  • Assists in development of automation scripts and trend analysis to refine and build efficient processes
  • Inputs, monitors and tracks information in Remedy and other ticketing solutions
  • Resolves problems by clarifying the issue, researching known issues and assisting in implementing the fix action, and escalating issues that cannot be resolved.
  • Advises and works with functional teams on Service Improvement opportunities to reduce call center volume, streamline processes and develop new processes ultimately increasing customer satisfaction
  • Participates in training events and incident response exercises

 Education:

Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

 
Qualifications:

Knowledge, Skills and Abilities

Required Qualifications:

  • 2-5 years related IT systems experience
  • Customer service skills which include the ability to meet goals in a timely manner while being action-oriented, taking ownership, managing time wisely and working effectively both independently and in a team environment
  • Demonstrated experience providing Windows 7/10 administration
  • Experience with PowerShell
  • Experience managing user and computer objects in Active Directory
  • Must have a Secret Clearance to begin work and the ability to obtain a Top Secret-SCI clearance
  • The work is performed in an office environment
  • Must be able to obtain a passport for OCONUS travel, if required
  • Lift over 35 LBS
 
Highly Desired Qualifications:
  • Knowledge of System Center Configuration Manager
  • Experience with Windows Preinstallation Environment and other deployment tools
  • Strong technical competence and aptitude and the ability to plan for and implement large scale hardware and operating system upgrades
  • Quick thinker, experienced in unconventional problem solving
  • Comfortable initiating change; consciously managing and shaping change
  • Ability to balance and consider multiple issues and perspectives while focusing on the overall vision
  • Excellent written and verbal communication skills
  • Ability to effectively interact with all levels of management from application developers to the CIO
  • Ability to develop and maintain highly effective relationships, internally and externally
  • Positive "can do" attitude with focus on the success of the team over individual accomplishments
  • Strong interpersonal communication and presentation skills

Required Certifications:
  •  DoD 8570 IAT-2 or higher compliant required to start (Sec+ CE or higher)

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