Enterprise Service Desk Specialist Jr (10 positions open)

  • $25.00/hour
  • Description:
    These positions support the Windows 10 1803 Upgrade. 

    • Provides remote support and for computers, printers, mobile devices, and peripherals. 
    • Experience with Microsoft Windows OS, versions 10, 8 and 7. 
    • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. 
    • Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. 
    • Experienced in basic network troubleshooting (TCP IP). 
    • Excellent customer service / customer interaction skills. 
    • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. 
    • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
    •  Experience with IT information assurance and cyber-security. 
    • Experience with Active Directory to include account creation/management and File Share permissions management. 


    •  High school education or equivalent (GED). 
    • Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education. 
    • Active Secret (or higher) DoD Security Clearance or Interim Clearance. 
    • Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce. 

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