Senior Business Analyst

  • $56.00/hour
  • The Senior Business Analyst (SBA) works with multiple client groups and departments of the County of San Diego. The SBA develops an in-depth knowledge and understanding of the client's business and proactively researches, investigates, and elicits requirements to meet the client's needs and enhance overall business value. The SBA is required to exercise significant independent judgement within broadly-defined policies and practices to determine the best method for accomplishing work and achieving objectives.

    Typical activities include:
    Eliciting client requirements and performing analyses to assess opportunities in terms of cost savings, improved service levels, and increased operational efficiencies
    Performing current and future state analyses, business risk assessments, and business process mapping and modeling
    Authoring detailed requirements documentation
    Preparing and delivering recommendations to executive management and technical staff

    Proven success leading projects involving business transformation activities such as:
    Eliciting, documenting, analyzing, and validating business and functional requirements
    Business Process Improvement and Re-engineering
    Preparing business cases, calculating Return on Investment (ROI), payback periods, and Total Cost of Ownership (TCO)
    Experience applying Organizational Design and Development methodologies such as:
    Lean Six Sigma
    Total Quality Management
    Business Process engineering
    Use cases
    Extensive knowledge and application across the principles of Business Analysis (e.g., Business Analysis Body of Knowledge)
    Knowledge of and experience applying the principles of Project Management
    Experience with Enterprise Services Management projects that involve concepts such as:
    IT Service Management Lifecycle (ITSM): Strategy, Design, Transition, and Operations
    IT Governance: defining, designing, and implementing
    Outstanding interpersonal skills: ability to work effectively with a diverse set of public sector customers through exemplary professionalism and high emotional intelligence
    Excellent written and verbal communication skills
    Intermediate to advanced experience with the following:
    Microsoft tools: Outlook, Skype, SharePoint, Word, Excel, PowerPoint, Visio
    Business process modeling tools such as IBM Blueworks Live
    Requirements management systems
    Program and project management systems.

    Education and Experience
    Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 8 years of related experience or a Master's degree and a minimum of 6 years of related experience are required 
    Certification and/or education in Lean Six Sigma or ITIL is highly desirable. 

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