IT Specialist

  • $38.48/hour

    • Provides direct desk-side support to the customer, troubleshoots and repairs IT devices. 
    • Applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. 
    • Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. 
    •  Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. 
    • Defines scope, plans and deliverables for assigned projects. Collects, identifies, defines and organizes detailed user and information technology requirements. 
    • Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. 
    • Confirms and prioritizes project plans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancements and conversions. 
    • Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems.
    • Applies metrics to monitor performance and measure key project criteria. 
    • Prepares system documentation. Establishes and maintains security, integrity and business continuity controls and documents.
    • Participates in special studies. 
    • Stays current on emerging tools, techniques and technologies. Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects. 

    • Active Secret Clearance
    • High school Diploma or General Equivalency Diploma (GED)
    • Four to nine (4-9) years of related experience in information systems.
    • Valid DoD 8570: A+ce Certification (could accept Network +ce, Security +ce, or CISSP). 
    • (Windows 10) or equivalent training in the following MS Windows 10 topics:
      • Understanding operations system configurations • Installing and upgrading client systems
      • Managing applications
      • Managing files and folders
      • Managing devices
      • Understanding operating system maintenance. 
    • 4-9 Years of experience in Information Systems. Experience with Microsoft Windows OS, versions 7, 8, 10, HP Service Manager, Remedy, or similar Service/Help Desk ticket management software, and basic network troubleshooting. 

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