Field Service Analyst WIN-T

  • $60,000.00 - $70,000.00/year
  • Clearance Level Needed: Secret

    Responsibilities:


    Assist in the instruction and daily maintenance of all WIN-T INC1 associated equipment with customers to assure accuracy.
    • Provide Onsite Briefings for all unit personnel
    • Provide Over-the-Shoulder Training support for all WIN-T INC1 users
    • Perform Technical Troubleshooting
    • Resolve Procedural Issues
    • Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues
    • Capture and File Electronic Trouble Reports and Software Change Requests
    • Assist in Implementing New WIN-T Subsystems
    • Report Data Quality Issues to Unit Personnel
    • Support Remote Deployments
    • Short duration travel to CONUS and OCONUS locations
    • Coordinate Hardware/Software Replacements and Repairs
    • Assist in Fielding New Hardware
    • Assist in Fielding New Software Versions

    Mandatory Requirements:
    • Active Top Secret Clearance
    • Current Security+ Certfication with current CE

    Other skills preferred:
    CISCO Routing
    • CCNP
    • Familiar with Network and System Integration

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