NetOps Specialist Mid-Level *SECRET Clearance Required*

  • Under general supervision, monitor the infrastructure and network, responding appropriately to alerts and events. 
  • Respond to incidents from triage through resolution, including escalations, where appropriate. 
  • Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. 
  • Provide root cause analysis documentation in accordance with Government procedures. 
  • Provide data center support where appropriate. 
  • Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives. 

Qualifications
  • Active Secret Clearance
  •  High school Diploma or General Equivalency Diploma (GED) 
  •  Five to nine (5-9) years of experience required. 
  • Possess a Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), or a Microsoft Certified Technology Specialist (MCTS) certification for Enterprise Services. Possess a Cisco Certified Network Associate (CCNA) certification for Transport Services. 
  • Certified in accordance with DoD 8570.01-M Information Assurance Technician Level (IAT) III for the Network Operations Center (NOC) and DoD 8570.01-M IAT Level II for all others. 

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