Enterprise Service Desk Specialist Jr (Secret Clearance Required)

Under immediate supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks, execute scripts, produce tailored reports, conduct audits, conduct Tier 1 analysis for Service Desk escalation, open and close tickets, correlate events and incidents for management of Information Technology Services. 
2-4 years of experience required with at least 1 year of experience using Remedy. Certified in accordance with DODD 8570.1 Information Assurance Technician I. Familiar with Information Technology Infrastructure Library (ITIL) version 3.Required Certifications: SecurityPLUS Cert (APLUS, NetworkPLUS, TICSA, SSCP are minimum but Navy-Marine Corps Account Training uses SecurityPLUS as Minimum).UID: 13019 
MCCOG--KC--Sonic 

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