JADOCS Field Service Engineer

  • $60,000.00 - $75,000.00/year
  • Clearance level required: TS/SCI

    General Responsibilities:

    Must be Deployable

    Interface JADOCS to external C4I systems
    Apply hardware and software updates and patches
    •Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards
    •Respond to service outages and user trouble tickets
    •Provide support for various JADOCS network configurations
    •Setup and verify that interfaces are working and properly configured
    •Maintain knowledge of other C4I systems for interface control
    •Provide critical input into accreditation documentation
    •Assist units to facilitate and develop JADOCS procedures into Joint Fires & Effects integration
    •Assist in Joint-Targeting Tactics, Techniques, & Procedures (TTP) development
    •Ensure JADOCS system is high state of readiness to include cyber security assurance
    •Prepare and submit periodic reports, travel requests, trip reports, and After Action Reports as required.
    •Implement and operate JADOCS at designated site(s) - Install, configure and maintain JADOCS server(s) & workstations
    •Ensure JADOCS Server(s) and/or workstations are Information Assurance (IA) / Cyber Security compliant
    •Coordinate with users, communication systems, network, and C4I application SMEs to resolve computer software and hardware problems
    •Conduct over-the-shoulder training
    •Be able to develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations
    •Provide support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network.
    •Provide JADOCS guidance to JADOCS users for the development of Tactics, Techniques, & Procedures (TTPs) and/or Concept of Operations (CONOPs) of JADOCS procedures in the execution of Joint Dynamic Targeting
    •Provide Help Desk support to customers via unit’s trouble ticket measures for onsite support; provide Help Desk services to remote customers through the use of email and telephone
    •Provide system administration training to A6/N6/G6/S6 Information Technicians/System Administrators to ensure continuity of operations at remote or non-assigned JADOCS FSE support locations
    •Support JADOCS at CONUS and OCONUS locations worldwide and aboard ships during daily operations, exercises, contingencies, deployments, humanitarian assistance or disaster relief missions, and other operations as required.

    Requirements
    •Possession of a TOP SECRET security clearance is required to begin employment;  US Citizenship is required.
    •At least three (3) years JADOCS experience, solving and analyzing system/software issues in the functional area to which assigned.
    •Certifications for Security + IAT Level II and windows 7 computing environment are REQUIRED.

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