Under general supervision, monitor the infrastructure and network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate. Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives. Five to nine (5-9) years of experience required. Possess a Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), or a Microsoft Certified Technology Specialist (MCTS) certification for Enterprise Services. Possess a Cisco Certified Network Associate (CCNA) certification for Transport Services. Certified in accordance with DoD 8570.01-M Information Assurance Technician Level (IAT) III for the Network Operations Center (NOC) and DoD 8570.01-M IAT Level II for all others.
IAT II - Sec +
High school Diploma or General Equivalency Diploma (GED)
One of the following is required: MTA MCTS MCSA