Provides remote support and request fulfillment for computers, printers, mobile devices, and peripherals support. Experience with Microsoft Windows OS, versions 10, 8 and 7. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. Experienced in basic network troubleshooting (TCP IP). Excellent customer service / customer interaction skills. Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device). Experience with IT information assurance and cyber-security. Experience with Active Directory to include account creation/management and File Share permissions management.
Qualifications: High school education or equivalent (GED). Requires (1-4) years of related experience in information systems, or equivalent combination of experience and college level education. Active Secret (or higher) DoD Security Clearance or Interim Clearance. Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce.