IT Service Delivery Rep Sr (Secret Clearance Required)

  • Working Knowledge of Radia/CAE Client 
  • Experience in distributing software to a network 
  • Evaluate and create productivity enhancements to increase workstation compliance quality and cost of service management 
  • Drive continuous improvements in compliance solutions
  • Participate in and support enterprise objectives, solicit feedback, and provide time bound solutions
  • Win7/8/10 Software Troubleshooting Skills with Regards to installation/removal of software remotely 
  • Research, assess and recommend systemic IA failures or concerns to Tier 3 
  • Work with Tier 3, IA Audit, and Engineering to identify and resolve unknown or inconsistent results
  • Attend teleconferences or technical meetings to review, educate, and support project objectives 
  • Communicate project status changes and updates to senior leadership
  • Act as an escalation point 
  • Review new tools and solutions and anticipate problems in new solutions before release

    Qualifiacations
  • Active Directory Management (at least 2 years experience) 
  • Remote Troubleshooting Abilities 
  • Intermediate Knowledge of Microsoft Access Suite 
  • Ability to organize and write supporting SOPs that relate to role and revise technical documents as new issues arise 
  • CompTIA Security+ CE Certification required 
  • 2-4 Years NMCI or Related Industry Experience . 

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