***MUST HAVE AN ACTIVE SECURITY CLEARANCE TO BE CONSIDERED***
Under general supervision, monitor the infrastructure and network, responding appropriately to alerts and events.
Respond to incidents from triage through resolution, including escalations, where appropriate.
Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
Provide root cause analysis documentation in accordance with Government procedures.
Provide data center support where appropriate.
Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
Provide incident notification to Government representatives.
Five to nine (5‐9) years of experience
Active security clearance Secret or above
IAT I or higher certification
CCNA certification - OR- a Microsoft certification