Qualifications
Bachelor's degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent
Preferred Qualifications
- Experience working in help desk and/or customer service environment
- Superior ability in oral, written and interpersonal communications
- Experience working in a team environment and superior ability to commit to a team effort
- Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
- Must be self-motivated and able to work independently within a team environment.
- Experience with MS Office
- Knowledge of call center telephony and technology
- Knowledge of customer service principles and practices