Helpdesk Analyst

Qualifications

Bachelor's degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent

Preferred Qualifications

  • Experience working in help desk and/or customer service environment
  • Superior ability in oral, written and interpersonal communications
  • Experience working in a team environment and superior ability to commit to a team effort
  • Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
  • Must be self-motivated and able to work independently within a team environment.
  • Experience with MS Office
  • Knowledge of call center telephony and technology
  • Knowledge of customer service principles and practices

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