QUALIFICATIONS
Years of experience: 5+ years of experience analyzing complex business processes.
Certifications or licenses preferred: ITIL Foundations strongly preferred
Specialized skills: Experience with ServiceNow deployments is highly valuable, and strongly preferred for this position. Experience working with an Agile development team is required. Must have excellent organizational and time management skills; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; exceptional verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently.