Global Partnership and CRM Manager

In view of our business expansion, 9GAG is looking for an aggressive individual with an
entrepreneurial mindset to join us as Global Partnership & CRM Manager. Overseeing the
organization's CRM ensuring the company can make the most out of our users.
This role is based in Hong Kong.

Duties of a CRM Manager include:
  • Planning and delivering CRM strategies across all 9GAG channels, encouraging user's retention and loyalty.
  • Deciding on the CRM platform structure and architecture, ensuring it works seamlessly across the organization and captures all required information at critical points in the customer life cycle.
  • Reaching out to brands to join barter program to reward our followers and turn them into our loyal users.
  • Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Overseeing direct communications with customers through different channels, from eDM, social, direct messages, and more.
  • Monitor and maximize customer lifetime value strategies; ensuring maximum profitability.
  • Ensuring the database is segmented effectively for targeted marketing activities.

The ideal background of a CRM Manager:
  • Extensive experience of direct and digital marketing, ideally in a similar industry.
  • Strong background in customer acquisition, re-engagement, and retention strategies.
  • A Confident and articulate communicator capable of inspiring active collaboration in an organization.

What's on offer:
  • This role is an exciting opportunity to have an excellent international career opportunity in a high growth company. We offer an exciting and fast-paced work environment and an attractive remuneration scheme.

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