Provider Utilization Coordinator (San Antonio, TX)

Description
24-Hour Medical Staffing Services, LLC is hiring experienced Provider Utilization Coordinator 
to join our growing team of healthcare professionals.

JOB OVERVIEW:
  • Specialty:     Provider Utilization Coordinator
  • Shift:             M- F 8- 4:30 (late shift once a week and Saturday once a month)
  • Duration:       6 months
  • Salary:           $13        
  • Location:      San Antonio, TX 78229
  • Start Date:    July 29, 2019

Essential Duties and Responsibilities:
 Consistent and effective communication with IPA providers and operations
 Ability to effectively utilize reports and tools to communicate IPA provider schedules to the providers and to communicate and escalate information and trends to VAO
 Proactively communicate issues/concerns with IPA provider schedules proactively to VAO leadership teams as necessary
 Ability to coordinate with regional utilization manager (RUM) on IPA utilization issues
 Responsible for building and adjusting provider’s schedules
 Constantly evaluates the utilization of dedicated IPA providers
 Prevention of gaps and overbooking in provider’s electronic schedules
 Time slot capitalization which includes communication with operations scheduling staff
 Effective management of electronic confirmation systems (i.e.eMessenger, Pega communicator, ACD) in order to minimize no show rates
 Efficiently utilizes electronic tools and workflows in order to manage resources such as: ECW, UCM, eProcess and other tools as necessary
 Ability to prioritize operations and provider’s requests when and if necessary
 Any other duties as assigned

Competencies:
 Excellent communication skills in English, both written and verbal
 Proficient in relevant computer applications (i.e. MS Outlook, Electronic Scheduling software) with an ability to learn new software quickly.
 Ability to follow and adhere to standardized process workflow on a daily basis
 Ability to communicate effectively with providers of all specialties
 Exceptional customer service principles and practices to both internal and external customers
 Excellent data entry and typing skills
 Highly skilled in multi-tasking while managing multiple priorities
 Able to work various shifts and hours to cover multiple times zones
 Strong knowledge of administrative and clerical processes
 Demonstrated ability to work as a team member as well as an individual contributor

Education and/or Experience:
 High School diploma, or equivalent (GED)
 0 to 1 years of experience in a high volume healthcare setting with daily utilization of electronic scheduling software
 Experience utilizing EMR or case management software
 Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

BENEFITS:
  • 24-Hour Medical Staffing Services provides professional liability and workers compensation coverage
  • Medical, Dental, and Vision Insurance 
  • 401K Retirement Plan with company match
  • Weekly Pay and Direct Deposit 
 
If you're interested, please: Apply with your Resume/Application 

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