Business Analyst


24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - 

About the Job

We are changing the way people think about customer care, and we need your help! 

We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.

As Business Analyst, You Will….
  • Collect and validate data requirements for business intelligence systems
  • Support reporting from multiple applications 
  • Create, validate and recommend optimization of business processes
  • Support projects through development, quality assurance, user acceptance testing and production implementation
  • Create internal guides, training materials and end-user documentation
  • Facilitate requirements workshops
  • Build and manage business relationships

As Business Analyst, You Have…

  • A Degree or Diploma in Computer Science, Information Systems or equivalent experience
  • 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
  • Business process management practitioner designation, CBAP, Lean Six Sigma or other certification is considered an asset
  • Experience in facilitating workshops and training sessions with diverse groups of stakeholders
  • Demonstrated experience creating and leading testing
  • Strong attention to detail
  • Excellent organizational and time management skills
  • Demonstrated strength in communications both verbal and written
  • Ability to build relationships 
  • Technical understanding and problem solving skills 

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