Reporting Analyst

About 24-7 Intouch
24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191

About the Job
Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As a Reporting Analyst, You Will…
 
  • Be responsible for real-time reporting and diagnosing trends in key performance metrics
  • Generate weekly and daily KPI reports
  • Ensure employee data is current and accurate for assigned program
  • Work in partnership with Operational Leader and Program Leadership
 
As a Reporting Analyst, You Have...

 
  • Experience in leadership and working in a supervisory role
  • Advanced knowledge of MS Word, Excel and Google Docs
  • Proficiency with formulas and pivot tables
  • Excellent communication skills
  • Ability to enter data with a high level of accuracy
  • Adaptability to learn a variety of software programs (such as Javascript) 
  • Strong analytical and problem solving skills 
  • Flexibility to work evenings and weekends if needed

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