Human Resources Generalist

ABOUT US

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191 


ABOUT THE JOB
 
The Human Resources Generalist (HRG) is responsible for performing HR-related duties in a professional manner and works closely with the HR Manager in supporting site HR initiatives. The successful candidate will conduct new hire orientations; coordinate training programs, answer routine employee questions, employee relations and other HR related duties as assigned.
 
 
ESSENTIAL FUNCTIONS
  
  • Provide advice and counsel with site employee matters including performance management, staffing and recruitment, and employment law
  • Coach and assist management with employee relations matters including disability management, terminations, investigations, etc.
  • Coach managers on employee development needs, career growth and learning opportunities
  • Support program execution and implementation associated with people-related change initiatives and HR deliverables
  • Design and facilitation of HR related training programs to front-line management, support departments and hourly employees
  • Execute special projects as assigned
  • Produce accurate and relevant metrics and reports
  • General office management and administration
  • Perform other job related duties as required and assigned
 
 CRITICAL SKILLS

  • Must have minimum of 3-5 years of HR experience in a fast-paced environment
  • Bachelors Degree in Human Resources or College/University Degree with a Certification in Human Resources
  • Demonstrated expertise in developing and managing relationship with internal customer
  • Must have experience investigating matters and making recommendations/ decisions based upon findings
  • Above average verbal and written communication skills - ability to speak accurately, use proper grammar, good enunciation
  • High attention to detail and accuracy
  • Strong analytical, problem solving and decision-making skills
  • Take initiative to identify and resolve issues on site
  • Must be able to self-manage daily duties in a fast-paced, dynamic environment
  • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
  • Ability to listen and maintain patience during difficult situations
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Ability to work independently and with a team
  • Service oriented
  • Ability to adapt to change and innovation
  • Ability to travel when required, to the United States and Canada

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