About 24-7 Intouch
24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.
For more on our company culture, follow the link to
Our Story -
https://vimeo.com/177119191
About the Job
The Reports Analyst will be responsible for the analysis and reporting of operational related data in an on-going effort to increase visibility for program and employee performance. The Reports Analyst will create standardized & custom reports for Corporate Reporting as well as driving efficiency and process improvement through automation.
As a Reports Analyst, you will... - Collect, analyze, evaluate and report data in order to increase visibility into performance for all lines of business within 24-7 Intouch
- Development & validation of queries and report templates to ensure consistency and accuracy
- Collaborating with employees across the organization to ensure data needs are met, including troubleshooting various data sources and databases.
- Perform deep dive analysis on results
- Participate and support special projects requiring additional analysis
- Collaborate and develop Corporate reporting solution including real time dashboard.
- Completion of special projects and ad hoc analysis as directed to provide timely information and support for tactical and strategic decisions
As a Reports Analyst, you have...
- Proven ability to work effectively in a team environment as well as independently with minimal supervision
- Proven interpersonal and communication skills to develop internal relationships/partnerships with multiple stakeholders
- Exceptional organizational and multi-tasking skills, with the ability to complete tasks quickly in a high energy environment
- Analytical and problem solving experience with attention to detail
- Self-starter with the ability to work in a fast-paced, performance driven environment
- Post-secondary education in Information Technology, Statistics or Data Analysis considered an asset
- Previous experience within a Call Center considered an asset
- Advanced Excel knowledge
- Intermediate to advanced experienced with VB, SQL or other scripting tools