Human Resources Business Partner

About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://vimeo.com/177119191 

 
About the Job

We’re searching for a Human Resources Business Partner to collaborate with our internal Operations teams to handle strategic HR related issues and concerns. This role will analyze emerging trends and patterns that arise and help in the planning and development of relevant policies and programs. We’re looking for someone who can act as the main point person for implementing and executing Human Resource plans and programs.


As Human Resources Business Partner, You Will…

  • Monitor staffing requirements and closely coordinate with Operations on staff planning
  • Monitor and handle disciplinary action and labor cases
  • Ensure participation in training programs and employee activities
  • Ensure compliance of HR policies
  • Address concerns regarding compensation and benefits, salary administration and internal transfers through regular coordination between Compensation & Benefits and Operations Teams
  • Ensure accuracy of internal transfer documentation 
  • Ensure effectiveness of performance management systems, ensuring continuous improvement of performance levels across the organization 
  • Conduct orientation sessions on compensation and benefits programs for new and current employees
  • Partner with Training and other teams to ensure learning and development compliance
  • Ensure effective implementation of onboarding program for new hires
  • Design and implement employee programs that promote company culture and core values
  • Ensure proper communication of changes are introduced to appropriate teams
  • Check overall pulse of teams through climate and engagement surveys

As HR Business Partner, You Have…

  • A Bachelor’s Degree in HR, Psychology, Law or equivalent (required)
  • A minimum of 3 years of HR experience in a fast-paced environment
  • Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations
  • Strong project management skills
  • Effective verbal and written communication skills
  • Strong analytical, problem solving and decision-making skills
  • Strong interpersonal relations skills; able to deal with people at all levels of the organization 

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