IT Site Supervisor

About 24-7 Intouch (Short Version)

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://vimeo.com/177119191


About the Job

We’re changing the way people think about customer care, and we need your help!

We’re looking for an IT Site Supervisor to implement and administer global technology activities by managing, upgrading and directing the installation, operation and maintenance of information technology hardware and software across our organization. 

As IT Site Supervisor, You Will…

  • Assign IT Operation services and activities specific to campuses including implementing and administering global technology activities 
  • Manage, upgrade and direct the installation, operation, and maintenance of information technology hardware and software
  • Troubleshoot and repair 
  • Administer and provide ongoing technical support locally
  • Recruit, select, orientate and train employees
  • Maintain a safe and secure work environment
  • Conduct 1:1 coaching session with IT Generalists to develop personal growth opportunities and discuss expectations
  • Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
  • Monitor, report and document system and performance issues
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary

As IT Site Supervisor, You Have…

  • High school diploma or equivalent (required)
  • Post-secondary or completion of post-secondary education in a related field
  • Minimum of 2-3 years IT experience (previous supervisory level is preferred)
  • Expertise in installation, diagnostics, repair, maintaining, and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
  • Working knowledge with MS Windows, IOS/OSX, Android, system environments
  • The ability to solve complex problems in a technical service-oriented environment
  • The ability to comprehend, capture and interpret basic information
  • The ability to work within a team in a fast-paced environment
  • Strong interpersonal and organizational skills
  • A customer-service oriented attitude 
  • Tech savvy skills and knowledge on the latest technology
  • The availability to work on shifting schedules in a 24/7 operations environment

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