Manager of Campus Employee Experience

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://vimeo.com/177119191


About the Job

We’re changing the way people think about customer service, and we need your help! 

We’re looking for a Campus Employee Experience Manager to analyze, strategize and support targeted engagement initiatives to meet program and corporate goals at the campus level. Duties include planning, facilitating and executing employee engagement programs, while managing a small team of Campus Employee Experience Coordinators. Working closely with the EX Team and local Operations leaders, this role will also be responsible for collecting valuable Voice of the Agent (VOA) data to help drive engagement priorities and strengthen employee transparency. 


As Campus Employee Experience Manager, You Will…

  • Collaborate with corporate and on-site teams with their unique engagement needs and goals
  • Gather employee feedback for the site, hosting focus groups, distributing online surveys and establishing other corporate employee feedback channels
  • Work with other on-site and remote Campus Employee Experience Managers, Campus Employee Experience Coordinators and EX leadership to achieve goals and efficiency 
  • Be a communication hub and brand ambassador for all employees on-site, keeping an overall pulse of your site
  • Assist in planning and facilitating corporate events
  • Prioritize overlapping projects and initiatives, ensuring clear expectations are set
  • Communicate frequently and transparently with site/corporate leaders
  • Plan, facilitate and help execute employee engagement programs
  • Understand and analyze operational metrics and KPIs, as related to Campus Employee Experience and EX initiatives
  • Maintain an infectious positive attitude that is influential


As Campus Employee Experience Manager, You Have…

  • High school diploma or equivalent (required)
  • Some post-secondary or completion of post-secondary schooling (preferred)
  • 2 to 4 years of business related leadership experience 
  • Strong verbal and written communication skills
  • Exceptional organizational and time management skills – must be able to multitask and prioritize
  • Ability to implement change and innovation
  • Ability to communicate and influence at various levels within the organization
  • Motivation to help others thrive at work and maintain a positive attitude
  • Must have experience maintaining and developing operational statistics, financial management information and results reporting 
  • Flexibility. This role will evolve as our campuses grow

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