Campus Employee Experience Coordinator

About 24-7 Intouch

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191


About the Job

We’re changing the way people think about customer care, and we need your help!

Are you ready to make a positive impact on the lives of others? We’re looking for a Campus Employee Experience Coordinator to ensure our employees are engaged and happy while at work. This is an exciting, creative and challenging role, and the ideal candidate is someone who likes to take the lead. Duties include helping to plan, facilitate and execute employee engagement programs, communicate important messages to staff and pass on team member feedback to leadership. 

As Campus Employee Experience Coordinator, You Will…
  • Help leadership meet corporate and program level retention goals, while being a company ambassador that ensures an exceptional level of employee experience 
  • Be flexible, as function and responsibilities will change as corporate engagement programs evolve and our campuses continue to 
  • Be trustworthy and set the tone for employees on-site, helping them to be engaged, motivated and successful 
  • Collaborate with corporate and on-site teams with their unique engagement needs and goals
  • Support leadership in gathering employee feedback for their campus, host focus groups, distribute online surveys and establish other corporate employee feedback channels
  • Work with other on-site and remote Campus Employee Experience Coordinators, and Employee Experience leadership to achieve goals and efficiency 
  • Be a brand ambassador and communication hub for all employees on-site while keeping an overall pulse of the campus
  • Assist in planning and facilitating corporate events
  • Support leadership in prioritizing overlapping projects and initiatives, ensuring clear expectations are set
  • Communicate frequently and transparently with site and corporate leaders

As Campus Experience Coordinator, You Have…
  • High school diploma or equivalent (required)
  • Some post-secondary or completion of post-secondary schooling (preferred)
  • Strong verbal and written communication skills
  • Exceptional organizational and time management skills – must be able to multitask and prioritize
  • The ability to implement change and innovation
  • Ability to collaborate with a diverse group of people
  • Motivation to help others thrive at work and maintain a positive attitude
  • The ability to adapt as functions and responsibilities change 
  • A creative and outgoing personality 

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