About 24-7 Intouch
24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 19 years. Using the most advanced technology, 24-7 Intouch’s customizable customer care platform uses insights to build loyalty and increase revenue for their partners. 24-7 Intouch takes pride in developing top to bottom brand alignment for partners while delivering exceptional customer experiences.
About the Job
We’re changing the way people see customer care, and we need your help!
We’re looking for a Senior Network Specialist to design, implement, maintain, and support our growing network infrastructure. This role will be part of a team that is responsible for designing and developing scalable, maintainable and highly available network architectures that meet business objectives and SLAs.
As Senior Network Specialist, You Will…
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, Wireless Devices)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations during off-hours
- Monitor performance and ensure system high availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
- Select and implement security tools, policies and procedures in conjunction with the Security Team
- Liaise with vendors and other IT personnel for problem resolution
- Maintain accurate documentation and designs of IT systems configurations, architecture, network and operating procedures
- Participate in disaster recovery planning activities and development of disaster recovery plans
- Participate in information security monitoring, incident management and investigations as required
- Perform internal audit of the IT systems configuration and Logical Access reviews
As Senior Network Specialist, You Have…
- A Computer Science or Engineering Degree, Diploma in a technology field or equivalent industry experience
- 5+ years of hands-on Network Engineering experience CCNP or higher
- Deep understanding of networking communications (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, GRE, MPLS, AAA)
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- Solid understanding of the OSI and TCP/IP models and VOIP communications
- Able to execute systems and services implementation and upgrades
- Strong communication (written/verbal), problem-solving, and analytical thinking skills
- High attention to detail with an eye for accuracy
- Strong organizational and time management skills
- The ability to work under pressure with tight deadlines and produce results
- The ability to work independently and in a team environment
- Technical design and documentation skills
- The ability to learn new technologies on the fly in a dynamic environment
- The ability to participate in after hours on-call support rotation
- Travel may be required