Senior Network Specialist

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 19 years. Using the most advanced technology, 24-7 Intouch’s customizable customer care platform uses insights to build loyalty and increase revenue for their partners. 24-7 Intouch takes pride in developing top to bottom brand alignment for partners while delivering exceptional customer experiences.

For more on our company culture, follow the link to Our Story -

About the Job

We’re changing the way people see customer care, and we need your help!

We’re looking for a Senior Network Specialist to design, implement, maintain, and support our growing network infrastructure. This role will be part of a team that is responsible for designing and developing scalable, maintainable and highly available network architectures that meet business objectives and SLAs.

As Senior Network Specialist, You Will…

  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, Wireless Devices)
  • Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations during off-hours
  • Monitor performance and ensure system high availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
  • Select and implement security tools, policies and procedures in conjunction with the Security Team
  • Liaise with vendors and other IT personnel for problem resolution
  • Maintain accurate documentation and designs of IT systems configurations, architecture, network and operating procedures
  • Participate in disaster recovery planning activities and development of disaster recovery plans
  • Participate in information security monitoring, incident management and investigations as required
  • Perform an internal audit of the IT systems configuration and Logical Access reviews

As Senior Network Specialist, You Have…

  • A Computer Science or Engineering Degree, Diploma in a technology field or equivalent industry experience
  • 5+ years of hands-on Network Engineering experience CCNP or higher
  • Deep understanding of networking communications (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, GRE, MPLS, AAA)
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • Solid understanding of the OSI and TCP/IP models and VOIP communications
  • Able to execute systems and services implementation and upgrades
  • Strong communication (written/verbal), problem-solving, and analytical thinking skills
  • High attention to detail with an eye for accuracy
  • Strong organizational and time management skills
  • The ability to work under pressure with tight deadlines and produce results
  • The ability to work independently and in a team environment
  • Technical design and documentation skills
  • The ability to learn new technologies on the fly in a dynamic environment
  • The ability to participate in after-hours on-call support rotation
  • Travel may be required 

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