Reporting Analyst

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://vimeo.com/177119191


About the Job

We are changing the way people think about customer care, and we need your help!


Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment. 

As Reporting Analyst, You Will….
  • Be responsible for real-time reporting and diagnosing trends in key performance metrics
  • Generate weekly and daily KPI reports
  • Ensure employee data is current and accurate for assigned program
  • Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have...
  • Experience in leadership and working in a supervisory role
  • Advanced knowledge of MS Word, Excel and Google Docs
  • Proficiency with formulas and pivot tables
  • Excellent communication skills
  • Ability to enter data with a high level of accuracy
  • Adaptability to learn a variety of software programs (such as Javascript) 
  • Strong analytical and problem solving skills 
  • Flexibility to work evenings and weekends if needed

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