Data Analyst

About 24-7 Intouch

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - 

About the Job
The ideal candidate will be a self-starter with the ability to work in a fast-paced, performance driven environment. The incumbent will be responsible for the analysis and reporting of operational related data in an on-going effort to increase visibility for program and employee performance. Completion of special projects and ad-hoc analysis as directed to provide timely information and support for tactical and strategic decisions.

  • Collect, analyze, evaluate and report data in order to increase visibility into performance for all lines of business within 24-7 Intouch
  • Strong developer skills (Experience with maintaining and developing ETLs a plus)
  • Experience with data hygiene practices and implementing error checking code over ETL functions
  • Collaborating with employees across the organization to ensure data needs are met, including troubleshooting various data sources and databases
  • Develop and perform deep dive analyses on reports
  • Participate and support special projects requiring additional analysis
  • Collaborate and develop Corporate-reporting solution
  • Minimum requirement: Bachelor Degree in Computer Science (Masters is preferred)
  • Strong experience with SQL and fine tuning data queries
  • Understanding of Dimensional Modelling design principles
  • 2 years experience with design, mapping, workflows, ETL design and maintenance
  • HTML, Java experience
  • Data file conversions, integrations, scripting, tuning, diagramming, and data modeling
  • Good understanding of basic coding methods/building blocks and best practices

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