Software QA Engineer

ABOUT US

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191


ABOUT THE JOB


We are changing the way people think about customer service by leveraging software technology, and we need your help! 

We are seeking a Software QA Engineer! Your attention to detail will shine as you take part in special projects within 24-7 Intouch’s Laivly product development division. We’re looking for an entrepreneurial mindset, a fearless attitude, and a passion to take software technology to the next level.  Our team takes pride in our work, but also in the way we do it, so if you’re a creative, daring QA-focused individual, we have a place for you.  The office also has lots of great amenities - including a staff-only fully equipped gym, bubble hockey, and arcade machines.

As a Software QA Engineer, You Will…

  • Plan and perform the testing of new software systems and/or enhancements
  • Work alongside a team of developers building tools to improve business operations and the lives of our global workforce
  • Work in an agile software development environment
  • Review new testing tools and techniques to refine our SDLC
  • Interact with product stakeholders to review requirements and design appropriate test cases
  • Love technology and finding creative solutions to challenging problems

As a Software QA Engineer, You Have…

  • At least 2 years of software testing experience
  • Experience in desktop, web and mobile development environments
  • Experience in test automation including acceptance and load testing an asset
  • Creative problem solving skills
  • Ability to meet aggressive deadlines and handle multiple and complex projects
  • Excellent communication skills

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