Recruiting Leader

ABOUT 24-7 INTOUCH 

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191 

 
About the Job

We are changing the way people think about customer care, and we need your help!

We’re seeking a Recruiting Leader to oversee all Customer Service Representative recruiting activity. This role will be responsible for hiring, community sourcing and making proactive recommendations. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.

As a Recruiting Leader, You Will….

  • Oversee Recruitment operations and manage the front desk
  • Responsible for the hiring process for our major partners
  • Direct the efforts of the Recruiter and Recruiting Associate
  • Develop plans and timelines to meet staffing needs
  • Interface and build relationships with Operations and Human Resources to ensure business goals are met in compliance with applicable regulations and policy
  • Ensure recruitment tracking and reporting requirements are maintained and accurate
  • Develop relationships, networks and partnerships with organizations in the community to source for potential candidates
  • Participate and help organize job fairs, open houses and recruiting events
  • Coach and mentor direct reports
 
As a Recruiting Leader, You Have…

  • Bachelor’s Degree (preferred)
  • 5+ years recruiting experience in a fast-paced, high volume call center environment or related industry
  • Must be adept in sourcing, screening, identifying and selecting candidates
  • Strong communication and interpersonal skills
  • Excellent attention to detail, problem solving skills and organizational skills
  • Proven ability to manage multiple tasks and demonstrate flexibility
  • Ability to effectively interact with all levels in the organization
  • A background in Operations would be considered an asset 

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