IT Manager

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://vimeo.com/177119191


About the Job

We’re changing the way people see customer care, and we need your help!

We’re looking for an IT Manager to supervise our IT Teams that provide the maintenance and repair of our computer hardware/software in a break/fix environment. 


As IT Manager, You Will…

  • Manage IT staff including recruitment, performance management and team building 
  • Communicate job expectations; plan, monitor, and appraise job results
  • Provide coaching to employees 
  • Initiate, coordinate, and enforce systems, policies and procedures
  • Maintain quality service by establishing and enforcing organization standards
  • Engage with internal and external partners 
  • Complete projects by coordinating resources and timetables with others
  • Verify application results by conducting system audits of technologies implemented
  • Generate and interpret service delivery key metrics
  • Track and organize all assets
  • Adhere to disaster recovery and backup procedures and information security and control structures


As IT Manager, You Have…

  • High school diploma or equivalent (required)
  • Post-secondary or completion of post-secondary education in a related field
  • Excellent leadership skills with proven success in leading, engaging and motivating staff
  • The ability to manage multiple teams and work effectively across different departments in a break/fix environment 
  • Excellent time and project management skills
  • Strong customer relations & presentation skills
  • The adaptability to learn a variety of software programs
  • Strong analytical and problem solving skills
  • The ability to multitask and self-manage your work day is crucial
  • The ability to work in a fast-paced and time sensitive environment
  • The ability to lift 50 lbs

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