Human Resources Coordinator

About 24-7 Intouch

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191
 

About the Job

We are changing the way people think about customer care, and we need your help!

We’re looking for a Human Resources Coordinator who will act as a bridge between our employees and our HR Management Team. This role will address issues raised by current employees and new-hires, while organizing and scheduling orientations and coordinating other HR functions such as training and development. This role will also focus on ensuring that HR processes and documentation are meeting legislative requirements.

As Human Resource Coordinator, You Will…

  • Prepare orientation new-hire packages
  • Enter new hire data into the payroll system 
  • Maintain records and overall integrity of employee record filing systems, ensuring privacy and confidentiality standards are met
  • Ensure HR processes meet legislative requirements
  • Verify completion of all new hire documentation, follow-up with employees and ensure that proper documentation is received
  • Ensure all background security checks are completed and report or escalate results accordingly
  • Respond to HR communications
  • Maintain HR spreadsheets and databases ensuring information is accurate and monitored regularly
  • Work collaboratively with various departments and all levels of employees
  • Perform administrative aspects, including filing

As Human Resource Coordinator, You Have…

  • High school diploma or equivalent (required)
  • Some post-secondary education or completion of post-secondary schooling (preferred)
  • A Major in HR or Labour Studies (asset) 
  • At least 2 years of HR experience
  • Ability to learn a variety of software programs
  • Strong analytical, problem solving and decision making skills
  • Ability to multitask and self-manage your work day
  • Ability to work in a fast paced, time sensitive, innovative and always changing environment
  • Extensive people skills with the ability to interact with employees at all levels with diverse backgrounds
  • Ability to establish and enforce organization standards
  • Ability to adhere to all organizational policies and procedures
  • Ability to plan and monitor for results 

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