Customer Service Representative

About 24-7 Intouch

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191

YOU WILL:

  • Answers call in native language and/or English based on the needs of the account, who have specific inquiries and resolve issues/concerns
  • Build customer’s interest in the services and products offered by the company;
  • Provide personalized customer service of the highest level;
  • Other tasks / functions that may be assigned by the company as per business requirement. These may change from time-to-time to reflect the changing requirement of the role and business'

YOU HAVE:
  • Can read and write fluently in English.
  • Experience in a fast-paced, customer-focused environment.
  • Possesses above-average communication skills.
  • Ability to establish phone conversation and rapport with customers.
  • Must be assertive, persuasive, and has the passion to influence other people and should be high-spirited.
  • Strong knowledge of MS Office applications;
  • Willing to accept that functions and responsibilities that may be modified based on the needs of the account (i.e.work during holiday season, shifting schedules and/or weekends; handle any contact channel such as chat, email and social media

Education/Experience Requirements
  • At least 1 year experience preferably in a BPO setup
  • Willing to work in U.P. Town Center, Katipunan Ave., Quezon City
  • Can start immediately

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