Human Resources Manager

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 19 years. Using the most advanced technology, 24-7 Intouch’s customizable customer care platform uses insights to build loyalty and increase revenue for their partners. 24-7 Intouch takes pride in developing top to bottom brand alignment for partners while delivering exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191


About the Job

We’re searching for a Human Resources Manager to support and manage different HR functions within our Winnipeg campuses and internationally. 

As Human Resource Manager, You Will…

  • Manage the recruiting and selection process for all levels of the organization
  • Compile selection criteria and job analysis to post, interview and making hire recommendations
  • Assist in the development and implementation of programs that will drive increased employee satisfaction
  • Identify and initiate Human Resource process improvements
  • Support the communication, reporting and related governance of employment regulations
  • Assist in the development and maintenance of company salary structure, documentation and job evaluation systems
  • Perform competitive market analysis of compensation and benefit programs
  • Conduct new employee orientations and reorientations as policies and benefits change
  • Maintain HR databases, computer software systems and manual filing systems

As Human Resource Manager, You Have…

  • Bachelor's Degree in Human Resources, HR Designation achieved or in process (preferred)
  • A minimum of 3-5 years of HR experience in a fast-paced environment
  • Demonstrated expertise in developing and managing relationships with internal customers
  • Must have experience investigating matters and making recommendations/ decisions based upon findings
  • Above average verbal and written communication skills - ability to speak accurately, use proper grammar and good enunciation.
  • Strong analytical, problem solving and decision-making skills
  • The ability to adapt within a fast-paced, dynamic and changing environment
  • The ability to self-manage, organize multiple tasks with accuracy and timeliness
  • The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • The ability to listen and maintain patience during difficult situations
  • The ability to work independently and with a team
  • A service-oriented attitude 
  • The ability to travel internationally when required

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