About 24-7 Intouch
24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 19 years. Using the most advanced technology, 24-7 Intouch’s customizable customer care platform uses insights to build loyalty and increase revenue for their partners. 24-7 Intouch takes pride in developing top to bottom brand alignment for partners while delivering exceptional customer experiences.
About the Job
We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
As a Trainer, You Will…
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develops and administers knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- Manage new Trainers and Training Facilitators
As a Trainer, You Have…
- BS/BA in Education or Business Administration or equivalent work experience required
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- 3+ years previous contact center experience preferred
- Experience in customer service training
- Experience in coaching and mentoring
- Knowledge of existing and emerging training methods and tools
- Knowledge of call center systems, ACD/IVR and performance statistics
- Strong verbal and written communication skills, including presentation skills
- Strong analytical and problem solving skills
- Ability to build rapport with clients and interact with team members at various position levels
- Ability to multitask effectively and work in a fast paced environment
- Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
- Ability to potentially travel
- Skills in MS Office programs (Word, Excel and PowerPoint)