Real Time Analyst (RTA)


Monitor the reach of metrics established by the client and monitor the volume of incoming calls, chats or emails waiting against availability in ​​operations real time. 

  • Capacity for abstraction, analysis and synthesis.
  • Ability to communicate orally and in writing.
  • Skills to search, process and analyze information from various sources.
  • Ability to work in a team.
  • Ability to identify, pose and solve problems.
  • Capacity for decision making.
  • Multitasking capacity.
  • Number skills 

  • MS Excel Knowledge  / Google sheets (intermediate - advanced)
  • Written / verbal English - 75%
  • Ideal in 1st or 2nd  year of university in careers related to numerical knowledge. 
  • 3 - 6 months in the Reporting or Workforce area in the call center.
  • 6 months - 1 year as a data analyst. 

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