Monitor the reach of metrics established by the client and monitor the volume of incoming calls, chats or emails waiting against availability in operations real time.
- Capacity for abstraction, analysis and synthesis.
- Ability to communicate orally and in writing.
- Skills to search, process and analyze information from various sources.
- Ability to work in a team.
- Ability to identify, pose and solve problems.
- Capacity for decision making.
- Multitasking capacity.
- Number skills
KNOWLEDGE / EDUCATION
- MS Excel Knowledge / Google sheets (intermediate - advanced)
- Written / verbal English - 75%
- Ideal in 1st or 2nd year of university in careers related to numerical knowledge.
- 3 - 6 months in the Reporting or Workforce area in the call center.
- 6 months - 1 year as a data analyst.