User Experience Designer

About 24-7 Intouch

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - 

About the Job
We are changing the way people think about customer service by leveraging information technology, and we need your help! 

We are seeking a User Experience (UX) Designer to help guide and create frictionless experiences to our team of 10,000+ team members using our proprietary platforms and Artificial Intelligence (AI) tools. This role will own the UX vision and work with the Senior Director of Research & Development to execute on worldwide strategies. We’re looking for an entrepreneurial mindset, a fearless attitude and a passion to take customer service UI to the next level. 

As User Experience Designer, You Will…

  • Collaborate with the Product Manager & stakeholders to create solutions that reduce friction and increase the successful adoption and ongoing use of our tools across the workforce 
  • Gather information, analyze data, make decisions and execute
  • Have a deep understanding of UX theory and can shift gears and apply the data you have on hand to get the task completed in a timely manner
  • Supply wireframes and prep solutions to transition to the development team smoothly
  • Know where you are most impactful within the Software Development Cycle and can iterate and build upon the requests of multiple stakeholders
  • Target the messaging of your UX solutions to teams that may not have an understanding of the “why” and supply appropriate data to support recommendations

As a User Experience Designer, You Have...
  • A high school diploma or equivalent (post-secondary schooling preferred) 
  • 5+ years of experience in User Experience Design
  • Ability to apply both UX and User Interface (UI) solutions depending on the needs at hand
  • Strong verbal and written communication skills
  • Strong problem solving and decision making skills
  • Ability to work in a fast-paced, ever-changing environment and can handle a high volume of work
  • Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
  • Ability to effectively interact with employees at all levels of the organization and work with people from diverse backgrounds
  • Ability to adapt to change and innovation
  • Ability to plan and monitor results
  • Ability to interface with internal and external stakeholders

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