Team Leader (Supervisor)

As an ideal candidate, you will assist the management team by leading a team of customer service employees. This includes communicating company goals, policies, safety practices, and deadlines. As a leader, you will also motivate team members and assess performance.

Requirements:

  • One year of previous experience as Team Leader and customer support in the BPO industry
  • Intermediate-level computer skills and experience with analyzing data
  • Excellent verbal and written communication skills
  • Persuasive and goal-oriented
  • Ability to multitask, prioritize, and manage time efficiently
  • Flexible schedule with ability to work weekends

Additional Requirements:

  1. Commitment:  Desire to grow, evolve and improve
  2. Punctuality: Arriving on time for work is typically a major indicator of your commitment level
  3. Team Player: Collaborate and work well with others
  4. Reliability: Responsible, demonstrating good judgement in decision-making 
  5. Communication Skills: Professionalism in written and spoken communications  
  6. Enthusiasm: A positive attitude is contagious and results in a happy team 

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