Building Service Officer

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 19 years. Using the most advanced technology, 24-7 Intouch’s customizable customer care platform uses insights to build loyalty and increase revenue for their partners. 24-7 Intouch takes pride in developing top to bottom brand alignment for partners while delivering exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191 


About the Job

We’re changing the way people think about customer care, and we need your help!

We’re looking for a Building Service Officer (BSO) to maintain a safe, secure and comfortable work environment for our employees and visitors. This role will be responsible for scheduled and responsive maintenance management.  Because 24-7 Intouch is known for its incredible campuses, the ideal candidate will be passionate about enforcing standards, rules, policies and procedures. 

As Building Service Officer, You Will…

  • Regularly walk the campus to ensure the site is in good and presentable condition
  • Ensure that basic facilities (eg. water and heating) are well-maintained
  • Ensure all areas are in line with PCI compliance
  • Conduct badge audits
  • Enforce clean desk policies 
  • Identify maintenance needs and escalate them to Facility Managers as needed
  • Distribute headsets for all new hire training classes 
  • Audit campus spaces before visitors arrive 
  • Assist with incident reports and emergency situations
  • Audit and distribute standard BSO and office supplies 
  • Projects as assigned (eg. hanging TVs, installing corner guards, organizing storage closets, etc) 
  • Assist with Employee Experience Team activities and events
  • Reset program lounge spaces and training rooms


As Building Service Officer, You Have…

  • High School diploma or equivalent (required)
  • Completion of a post-secondary degree (asset) 
  • The ability to prioritize the safety and security of our employees, visitors and campuses
  • The ability to enforce rules and regulations confidently and courteously
  • The ability to communicate effectively with a diverse group of people, including employees, partners, visitors and vendors
  • The ability to adhere to all organizational policies and procedures
  • The ability to influence and motivate employees to attain campus/facility goals
  • The capability to organize and follow-up on multiple tasks with accuracy
  • Ability to stand for long periods of time
  • The ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays 

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